RESPONSIBILITIES

• Provide technical B2B support
• Identify and troubleshoot software and hardware issues
• Escalate complex problems to the appropriate internal teams
• Collaborate with cross-functional teams to resolve technical issues
• Continuously update knowledge base articles and documentation
• Updates the support ticket information in the database during each interaction or investigation activity

REQUIREMENTS:

• Confident level of ENGLISH
• Proven experience in a technical support role or similar customer-facing position
• Strong understanding of computer hardware, software, and networking concepts
• Excellent communication skills, both written and verbal
• Ability to multitask and prioritize in a fast-paced environment
• Experience with ticketing systems and support tools is a plus

Benefits:

• Competitive salary
• Office friendly environment
• Opportunities for professional development and career growth
• Monday – Friday schedule
• Day/evening/night shifts

Apply now